COINEXC
Buy Crypto
Markets
Trade
Finance
Services
Institutional
Rewards Hub
open navigation menu
Answers to our users most frequently asked questions
Authorization
How to log in to your account?
How to register an account?
What should I do if I haven't received the confirmation letter?
How can I change my personal data if I do not have access to my account (forgot my password) and to my mail?
What do I do if I need to make changes to the data entered during the verification process?
Deposit / Withdrawal
How to make a currency withdrawal on the exchange?
On what terms are the requests for withdrawal being processed?
How do I cancel a withdrawal request?
How do I replenish my balance?
COINEXC.CC Referral Program
What is COINEXC.CC Referral Program?
How does the Referral Program work?
How to become a member of Referral Program?
Secure your funds
How to enable the two-factor authentication?
What if I lost the code / key to two-factor authentication?
Is it safe to use COINEXC.CC exchange?
What is two-factor authentication?
What is KYC and why is it needed?
Currency operations
I purchased currency several days ago, but it still hasn't been received. What do I do?
I can not cancel the Order / Tokens were not credited to the account
Can I cancel an Order?
Where can I see the history of my orders?
When will my Order be processed?
I placed an order, but for some reason, it is not accepted, although I can see cheaper Buy Orders being already processed. Why?
Where can I see Buy Orders?
How to create an Order?
Is there any transaction limit? What is the maximum / minimum amount of the transaction?